Shipping Policy
Made to order, packed with care — here's how delivery works.
Draft for review. Replace the items in [brackets] with Craft by Payal's real terms, and have this checked before launch.
Made to order
Every Craft by Payal piece is handmade after you order and approve your design preview. We confirm your dispatch date on WhatsApp once building starts.
Where we ship
We currently ship across India. [Confirm: international shipping on request?]
Shipping charges
Shipping is free on orders above ₹999. For smaller orders, a flat fee is shown at checkout. [Confirm amounts.]
Delivery times
After dispatch, delivery usually takes [X–Y] working days depending on your location. You'll receive a courier tracking link.
Damaged in transit
We pack every frame carefully. If your order arrives damaged, please record an unboxing video and contact us within [48 hours] of delivery so we can help.
Last updated: [date]
Still need help?
For any questions, write to us or chat on WhatsApp — we're happy to help.
hello@craftbypayal.comPrefer to chat?
We reply fastest on WhatsApp.